Privacy
Your details, and what we do with them
This notice covers the details you send us through the enquiry forms on this site and on our trade-fair page.
Who we are
Kydonakis Bros G.P. (ΑΦΟΙ ΚΥΔΩΝΑΚΗ Ο.Ε.), 2nd km Tympaki – Lagolio road, Tympaki 70200, Heraklion, Crete. Email info@oilcrete.com, telephone +30 28920 51615. We are responsible for the personal data described here.
What we collect
Your name, company, email address, country and message. On the trade-fair page, also a postal address if you give one and the samples or documents you ask for. We collect nothing else about you.
The assistant on the site
If you use the assistant, the questions you type and the answers you receive are kept, with the language and the time, so we can check the answers and improve them. Your network address is stored only as a scrambled code, to limit the number of questions one address can ask. If you ask the assistant to pass an enquiry to us, it collects your name, company, email and country and sends them to us as the enquiry form does. The answers are produced by an AI service (Anthropic), which processes the conversation on our behalf and does not use it to train its models.
Why we use it
Only to answer your enquiry and, if we go on to work together, to deal with you as a customer. The legal basis is the steps you ask us to take before a possible contract and our legitimate interest in answering business enquiries (GDPR article 6(1)(b) and (f)). No newsletters, no marketing lists, and we never sell your details.
Where it is kept
Your enquiry is emailed to our office mailbox (Microsoft 365) and stored in a database we use for enquiries (Supabase, in Japan, a country the EU recognises as protecting personal data adequately). The website is hosted by Vercel. These providers handle the data only on our behalf. Where a provider is outside the EU, the transfer relies on an EU adequacy decision or the European Commission’s standard contractual clauses.
How long we keep it
As long as we need to answer you and follow up. If no business relationship follows, we delete it within 24 months.
Your rights
You can ask to see, correct or delete your details, or object to how we use them, by writing to info@oilcrete.com. You can also complain to the Hellenic Data Protection Authority (www.dpa.gr).
Last updated 27 October 2026
